Contact us

    Westpac hotpoints

    For general hotpoints enquiries or to check or redeem your hotpoints

    Send an email

    If you don't have it, tell us below what you ordered and the date you placed the order.

    We aim to respond to email enquiries within two business days.
    For security reasons please don't email any private information, e.g. Online Banking password, credit card numbers or PIN.

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    Call us

    Westpac hotpoints

    For general hotpoints enquiries or to check or redeem your hotpoints

    0800 861 862

    Monday to Friday, 8.30am - 5pm

    +64 9 222 4899

    From overseas (International toll charges apply)


    Westpac card services

    For general card enquiries or to open a Westpac hotpoints credit card account

    0800 888 111

    24 hours a day, 7 days a week

    +64 9 912 8000

    From overseas (International toll charges apply)

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