How can we help today?
Have a question about hotpoints? You may be able to find your answer in our FAQs, otherwise send us a message after logging into Westpac One® online banking or get in touch with the details below.
Quick help
Log in to Westpac One and head to the hotpoints Pay page. Here you'll be able to turn on hotpoints Pay for your next purchase. This means that the next time you use your card, you’ll be using your points for that purchase. If you change your mind about using your points, you'll be able to turn it off before your next purchase by going back to the hotpoints Pay page.
After a successful hotpoints Pay redemption, it will automatically turn off – so if you want to make another hotpoints Pay redemption you’ll have to turn it back on. Once you’ve redeemed, the dollar amount of your purchase will be credited to your hotpoints credit card account within two business days.
If you need help turning on hotpoints Pay, call 0800 861 862, weekdays between 8am and 6pm.
You can also use hotpoints Pay to pay off purchases you’ve already made, as long as you have enough hotpoints to cover that purchase in full.
Hotpoints earned on an account are valid for 35 months from the date they are awarded and will expire at the end of the relevant calendar month.
When you make a redemption or use hotpoints Pay, your oldest points will be used first.
Please see the Conditions of Use for a summary of what will happen to your hotpoints upon cancellation of your hotpoints credit card.
To redeem your hotpoints, you can log in to hotpoints online from Westpac One using the "redeem your hotpoints now" link.
Once you’re on the hotpoints site, you’ll be able to choose from a range of redemption options. You can turn on hotpoints Pay for your next purchase, use hotpoints Pay for a past purchase you've made on your Westpac hotpoints credit card in the last 90 days, redeem for gift cards or treat yourself or someone special to any products from our hotpoints store. You can also donate your hotpoints to the Westpac Rescue Helicopter or convert your hotpoints into contributions towards an existing Westpac KiwiSaver Scheme Account.
See more FAQs
Call us
- 0800 861 862
- Overseas +64 9 913 6226 (international toll charges apply)
- 0800 888 111
- Overseas +64 9 914 8026 (international toll charges apply, feel free to call collect)
Things you should know
hotpoints® terms and conditions apply.
Certain purchases and transactions do not earn hotpoints (see the applicable Credit Card Conditions of Use for details), including: fees, charges or interest, balance transfers, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a hotpoints Mastercard® other than a Westpac BusinessPLUS Mastercard® and transactions on any nominated account(s) linked to your hotpoints Mastercard (the ‘excluded transactions’).
Only eligible transactions made with a hotpoints Mastercard can be used for hotpoints Pay. In addition, there is a minimum number of hotpoints that must be earned before you are eligible to redeem your hotpoints for any reward or for hotpoints Pay. See the applicable Credit Card Conditions of Use for full details.
hotpoints® and hotpoints Pay® are registered trademarks of Westpac Banking Corporation.
Mastercard® is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.